COVID-19: Long-Term Care & Retirement Homes

For information on supporting older adults during COVID-19, please see the information on the Older Adults page.


Visits at Long-Term Care and Retirement Homes

Ontario is currently under a province-wide shutdown to help stop the spread of COVID-19. Only essential visitors, including one caregiver per resident at a time, may visit long-term care homes during the shutdown. General visitors are not permitted to visit. For more information visit: COVID-19: Long-term Care homes in areas with visitor restrictions.

The Ontario government is allowing visits to long-term care homes, retirement homes, and other residential care settings.  All visits in all settings will be subject to strict health and safety protocols - see below for general information and links to further details. Please contact the home you will be visiting to confirm their protocols. Do not visit your loved one if you are not feeling well.

Long-term care and retirement homes, as well as other residential care settings, must meet the following conditions before they welcome visitors:

  • Homes must not be in outbreak.
  • Homes must have an established process for communicating visitor protocols and the associated safety procedures.
  • Homes must maintain the highest infection prevention and control standards.

In the event of an outbreak at an individual home or residential care setting, non-essential visits will be restricted.

To book an appointment for a COVID-19 test when required to visit your loved one, please contact the Assessment Centre nearest you or Telehealth Ontario at 1-866-797-0000. 

Long-Term Care Homes

For full details, see the COVID-19: Visiting Long-Term Care Homes page.

Retirement Homes

For full details, see the Retirement Home COVID-19 Visiting Policy.

Last Updated: 30/12/2020