Mandatory Masks: FAQs for General Public

On October 2, 2020 the Ontario Government amended the Reopening of Ontario Act, 2020 (O.Reg 364/20) and mandated the use of masks/face coverings in the indoor premises of all businesses and organizations (including a business vehicle), with some exceptions. TBDHU’s Instruction Letter to Employers, Business Owners and Operators for mandatory masks/face coverings also remains in effect. Where there are differences between the regulation and TBDHU’s instruction letter, whichever is the stricter expectation will be required.


Please note that this FAQ is directed at the general public. There is a separate mandatory mask FAQ that is more specific to employers and employees.

Across Ontario, it is mandatory that the general public and employees wear a mask or other form of face covering in indoor spaces of a business or organization, including business vehicles, and when lined up or congregating outside of an establishment (unless exemptions apply).

This Frequently Asked Questions (FAQ) page is to help the public understand what is expected under the mandatory mask requirements.



Last Updated: 09/12/2020