Mandatory Masks: FAQs for General Public

The Ontario Government currently mandates the use of masks/face coverings in the indoor premises of all businesses and organizations (including a business vehicle), as well as in certain outdoor situations, with some exceptions. TBDHU’s Instruction Letter to Employers, Business Owners and Operators for mandatory masks/face coverings also remains in effect. Where there are differences between the regulation and TBDHU’s instruction letter, whichever is the stricter expectation will be required.


For details, visit the Mandatory Masks Directive for Businesses and Organizations page.


Please note that this FAQ is directed at the general public. There is a separate mandatory mask FAQ that is more specific to employers and employees.

Across Ontario, it is mandatory that the general public and employees wear a mask or other form of face covering in indoor spaces of a business or organization, including business vehicles, and in certain outdoor situations (unless exemptions apply).

*NOTE: Being fully vaccinated DOES NOT exempt an individual from mask requirements. Everyone, regardless of their vaccination status, must continue to wear a mask where required unless they are entitled to one of the six exemptions noted below.

This Frequently Asked Questions (FAQ) page is to help the public understand what is expected under the mandatory mask requirements.



Last Updated: 05/01/2022