This information is for multi-unit property owners, managers and condominium association members to reduce the spread of COVID-19 and protect the people that live and work in your buildings.
Follow official public health and medical advice closely and reinforce public health messages with building staff and residents.
Communications should be calm and fact-based, using public health resources to promote strategies to decrease the spread of COVID-19.
Communicate clearly the Infection Prevention and Control Measures. See the tabs below for more information on each specific to rental properties and condos. These should be used together for optimal effectiveness.
- The goal of screening should be to ensure that no non-residents with symptoms of COVID-19 enter the building.
- Address how non-residents (e.g. maintenance staff, contractors) will be screened. It is up to individual settings to determine their screening approach. Screening can be done actively or passively. Active screening is recommended for facilities that work with vulnerable populations (e.g. seniors/retirement homes, congregate living spaces) and passive screening for the general public.
- Active screening involves having a designated person ask screening questions before allowing someone to enter. If doing active screening, the questions on the COVID-19 Staff Screening Poster can be used to actively screen those entering the building.
- Passive screening involves placing a sign at all entrances and asking non-residents to screen themselves by reading the sign and answering the questions before entering. Printable posters are available for this purpose:
- Promote frequent hand washing by employees, contractors and residents.
- Provide access to hand washing facilities and place hand sanitizing dispensers in prominent locations throughout the building, if possible. Make sure these dispensers are regularly refilled.
- Display posters promoting hand washing in visible locations. Combine this with other communication (i.e. resident email, community website).
- Printable resources and further details are available on the Hand Hygiene page.
- Display posters promoting proper cough and sneeze etiquette. Combine this with other communication (i.e. resident email, community website).
- Printable posters and signage on the Cover your Coughs page.
- Ensure ventilation systems are functioning properly and filters are clean.
- Residential buildings are encouraged to identify frequently touched surfaces that may need to be cleaned more often (e.g. door knobs, push bars, handrails, light switches, phones, elevator buttons, lobby furnishings, counter surfaces, entrance key pads, etc.).
- It is also recommended that items be removed from common areas if they cannot easily be cleaned (e.g. newspapers, magazines, stuffed toys).
- All waste can go into regular garbage bins that are lined. Employees who handle waste should be careful not to touch any used tissues. They should wash their hands with soap and water immediately after emptying wastebaskets and garbage bins.
- Gloves may be worn when cleaning and disinfecting with a product that requires gloves or when handling dirty laundry. Gloves are only to be worn for short periods of time and only for one specific task. Once that task is done, gloves must be removed properly and then hand hygiene performed.
- For detailed information on cleaning, see the TBDHU resource on Cleaning and Disinfection of Public Spaces.
- Businesses that hire contractors to perform cleaning duties can refer to the fact sheet Guidance for Janitorial Services.
- See “Amenity and Common Spaces” below for additional precautions.
- Everyone should be practicing physical distancing. Details on what physical distancing is and how to do it can be found on the Physical Distancing page.
- Promote physical distancing in your building and post reminders in places where people may be closer than 2 metres together (e.g. entrances and exits, elevators). Combine this with other communication (i.e. electronic newsletters, emails, community website, etc.).
- Printable posters can be found on the Physical Distancing page.
- If possible, increase the spatial separation between furnishings in lobbies, common areas, etc. Ideally a 2 metre separation should be maintained.
- Postpone where possible non-essential maintenance within apartments/units, handling only urgent issues.
- Maintenance personnel should wear gloves when performing essential services in an occupied apartment unit and thoroughly wash their hands after completing any service. Extra caution should be taken to ensure that vulnerable residents are not exposed to maintenance personnel or other staff.
- Visit the Safer Socializing page for details on provincial gathering limits monitored and unmonitored events, guidelines and tools for event organizers and tips for guests.
- In all cases, individuals are required to maintain a distance of at least 2 metres from people outside of their households.
- To protect residents, limit the use of non-essential amenity spaces (e.g. meeting/party rooms, gyms, indoor recreational areas).
- Encourage residents to use common areas only when necessary.
- The use of masks and face coverings is required in common indoor spaces.
- Configure or schedule the use of amenity spaces to enable physical distancing at all times. Limit and post the number of people who can use common spaces, such as the elevator and laundry room, at the same time to ensure physical distancing can be maintained.
- Provide hand hygiene products in common areas.
- Allow deliveries to be left in the lobby or outside unit doors.
- Increase cleaning and disinfection in areas of common use, such as:
- Laundry rooms
- Mail rooms or mailboxes
- Storage areas
- Garbage chutes/ bins
- Entryways, doors and stairwells
- Enterphones
- Elevators
- Consider restricting access to these areas at specific times daily for thorough cleaning and disinfection.
- Post signs in common areas encouraging physical distancing, proper hand washing practices and cough etiquette.
- Printable posters and signage can be found on the Stop the Spread pages.
- Support residents to practice physical distancing or self-isolation depending on their risk of COVID-19.
- Maintain regular communication with residents and encourage mutual support within the apartment community.
- Encourage residents who are self-isolating to reach out to family and friends for support.
- Refer residents to 211 and 211north.ca for up-to-date information and resources in their local community, such as food delivery, mental health services, etc.
- Healthy residents or staff can check in on neighbours by phone or speaking through the door and can assist with delivery of food or medicines or access to services.
- Remember that vulnerable residents may depend on outside assistance to obtain food and necessary goods.
- Residents can also help with keeping common areas clean and disinfected. Ask what support they need and provide cleaning supplies if needed. Supplies should be clearly labeled and be in accordance with environmental cleaning guidelines above.
- Share information about COVID-19 testing and encourage residents with ANY symptom of COVID-19 to get tested.
- To get assessed and scheduled for testing, residents can call the Assessment Centre nearest them or Telehealth Ontario at 1-866-797-0000.
- For residents who have been advised to self-isolate for 14 days due to a risk of COVID-19 exposure, this means that they should stay at home and avoid contact with other people to help prevent the spread of disease. This includes:
- Not going to work, school or other public places (indoor or outdoor).
- Not using public transportation, taxis or ride shares.
- Not going outside for a walk, bike ride, etc.
- Not going into any communal or shared areas, such as hallways, public washrooms, elevators, stairwells, laundry rooms, etc.
- If they do not have symptoms and have access to their own yard they can use it, ensuring that they keep 2 metres distance from any public space.
- For more details visit the Self-Isolation page.
- Residents with dogs who are self-isolating and do not have a private yard may need assistance from others to walk their dog, or may lodge their dog elsewhere temporarily.
- Residents are not required to disclose their health status to property owners, managers or condo associations. However, property owners and managers should communicate regularly with residents and offer support for residents who may need help with self-isolating.
- For questions regarding community supports, residents can be advised to call 211 or visit 211north.ca for up to date information and resources in their local community such as food delivery, mental health services, etc.
- Encourage residents who may be self-isolating to reach out to friends and family for help.
- If management is made aware of a presumed or confirmed case of COVID-19 in any rental property or condo and have questions, they should contact TBDHU at 1 (807) 625-5900 or Toll-Free at 1 (888) 294-6630.
- To protect the privacy of residents, owners and managers should not identify by name anyone in the building who is a presumed or confirmed case of COVID-19. It is the role of Thunder Bay District Health Unit to follow up on any confirmed cases and contact any individuals who may have come into close contact with a case.
- Stay inside and avoid contact with other people when you’re not feeling well. If you experience symptoms of COVID-19, call the Assessment Centre nearest you or Telehealth Ontario at 1-866-797-0000.
- For any other COVID-19 related questions, please call the TBDHU COVID information line at (807) 625-5900 or toll free at 1-888-294-6630.
- Wash your hands frequently with soap and water or use alcohol-based hand sanitizer, especially before and after eating, after using washroom, and after touching surfaces like door handles, elevator buttons, garbage chute handles, stair rails, etc.
- Avoid touching your eyes, nose, or mouth with unclean hands.
- Cough or sneeze into your sleeve or into a tissue. Discard used tissues and wash hands right away.
- Frequently clean commonly-touched surfaces in your unit. Common household disinfectants are effective against COVID-19. Visit the Environmental Cleaning page for tips.
- Staying active and spending time outdoors is important. Visit the Physical Activity and COVID-19 page to learn more about staying active during the pandemic.
- Maintain a physical distance of 2 metres from others outside of your household. This includes:
- In an elevator.
- In shared spaces like the lobby, laundry facility, and mail room.
- When using outdoor spaces.
- When maintenance workers are in your unit doing repairs that cannot be delayed.
- Wear a mask in public spaces, as well as common indoor areas, such as hallways, elevators, common rooms, etc.. For more information on masks, visit the Masks page.
- Pre-sort laundry before using the facility and fold clean clothes when you return home.
- Wipe down controls and handles before and after use with a disinfectant.
- Don’t shake dirty laundry.
- Wash on warmer temperatures with regular detergent.
- Dry items at highest temperature possible and dry them completely.
For more laundry tips, check out the Safe Laundry during COVID-19 poster.
- Assess whether you need to move from one place to another at this time, and consider delaying a move if possible.
- If moving is necessary, take precautions like keeping a physical distance of 2 metres from others, hand hygiene and cough etiquette at all times during the moving process.
Healthy people can be a big help to others at this time by:
- Reaching out to neighbours who may be self-isolating and offering to assist with groceries, walking pets, delivering meals, etc. (remember to keep a safe distance of 2 metres at all times).
- Keeping common areas tidy.
- Protecting people’s privacy by not discussing with others if you know of someone who has been tested for (or has confirmed positive for) COVID-19.
- Staying virtually connected with telephone calls or video chats.