Twitter Terms of Use

(Adapted from Public Health Agency of Canada’s Twitter Terms of Use)

Thank you for following us on Twitter! Thunder Bay District Health Unit (TBDHU) uses Twitter as one tool in its efforts to communicate clearly, quickly and in an interesting manner to residents of the Thunder Bay District.

These Terms of Use describe how we will communicate with our community via Twitter. By participating in our Twitter account you are agreeing to these Terms of Use.

The TBDHU currently holds one Twitter account:




Posts displayed on the TBDHU Twitter page will cover various topics related to public health, including, but not limited to, TBDHU campaigns, relevant health information for our region, 3rd party web content of interest, advisories and warnings, and media releases. We will also strive to provide interactive content, such as videos, polls, and games.

We may also occasionally retweet (RT) content from other users we think may be of interest to our followers. We will generally aim to honour requests from the following: other public health units in Ontario; other health-related organizations within the Thunder Bay District; and our stakeholders and other non-profit organizations.


Frequency of Tweets

Followers can expect a minimum of 3 tweets a day. Be advised that there may be some periods where we have fewer postings than others (for example holidays and weekends) or no postings at all.



At this time, TBDHU follows public health organizations/agencies, and other institutions and organizations which we believe are relevant to the mandate of our work. This could include following the Twitter accounts of non-profit organizations and associations. Note that this is not necessarily the full extent of who the TBDHU follows. Exceptions are determined on a case-by-case basis.

TBDHU’s decision to follow a particular Twitter account does not imply endorsement of any kind.



Similarly, the appearance of a Twitter user as a follower of a TBDHU account does not imply endorsement. We will take steps to remove or block a follower if that follower does not abide by Twitter's terms of service.


@Replies and Direct Messages

We welcome feedback and ideas from all our followers. All @Replies and Direct Messages (DMs) will be read and any emerging themes or helpful suggestions will be passed to the relevant people at the Thunder Bay District Health Unit.

We will attempt to reply to all messages received via Twitter, although, depending on the demand, there is no guarantee that this can be done at all times and in a timely manner.

TBDHU will disregard @TBDHealthUnit tweets containing:

  • racist, defamatory or libellous comments
  • threats, obscenity or vulgarity
  • spam or advertising
  • private information pertaining to another person or organization
  • copyrighted material belonging to another person
  • links to inappropriate websites


Please note: we cannot offer medical advice, diagnosis or treatment via Facebook. If you have a question about a specific medical condition, you should contact your doctor. If you live in Ontario, you can also call Telehealth at 1-866-797-0000. If you are experiencing a medical emergency, please call 911. If you are inquiring about a specific service offered by the TBDHU (e.g. immunization records), please call us at 1-888-294-6630.


Media Requests

Media should forward their requests to the TBDHU Media Line at 625-8800 or toll-free: 1-888-294-6630 Ext. 8800.



Users may retweet (RT) material posted to the TBDHU account provided that the content is not changed and proper credit is given.

TBDHU may retweet relevant material posted by other public health units and key health influencers within Canada and/or other accounts determined to be relevant to our followers and of significant value. This may include food recalls, health promotion messages, research findings and other relevant messages.


Reactive Retweeting

TBDHU may occasionally be asked to retweet content from other Twitter users. These requests will be considered on a case by case basis but generally TBDHU aims to honour such requests from:

  • other health units, and
  • relevant stakeholders from the health industry


Proactive Retweeting

TBDHU actively seeks opportunities to retweet content that contributes to the dissemination and exchange of useful information about issues relevant to public health and related topics. Retweets and mentions do not necessarily imply endorsement of any kind.



We recognize that the web is a 24/7 medium and your comments are welcome at any time. However, moderating and posting of tweets will generally occur during regular office hours: Monday to Friday, 8:30 a.m.– 4:30 p.m., eastern standard time. Exceptions to this may include TBDHU events taking place outside of regular hours and/or taking part in Twitter chats during conferences or events. TBDHU is not responsible for offering this service outside of the stipulated hours. TBDHU cannot guarantee it will respond to all questions or comments.



The TBDHU corporate Twitter page is not affiliated with any government organization and represents our presence on Twitter. Users are encouraged to read Twitter’s privacy policy.

Information shared with TBDHU on Twitter is subject to the provisions of the Information Act and the Privacy Act, which means that the information may be accessed and disclosed in response to a request under either of these acts.

Users are advised not to share personal information. Personal information includes home addresses and telephone numbers, photographs containing images of identifiable individuals, and any other information consisting of personal information as defined in section 3 of the Privacy Act. Should you have any questions about your privacy rights as explained in this notice, please contact the TBDHU directly.



Twitter, as a third party service provider, is not bound by the policies for web accessibility as set out by the Accessibility for Ontarians with Disabilities Act (AODA).


Links to other websites

Links to websites not under the control of the Thunder Bay District Health Unit are provided for the convenience of users. We are not responsible for the accuracy, currency, or reliability of the content of other sites. We do not offer any guarantee in that regard. We are not responsible for the information found through these links, nor do we endorse the sites or their content.


TBDHU employee use of Twitter

Some TBDHU employees use Twitter outside of work hours and in their personal capacity under their own names or pseudonyms. Despite their professional affiliation with TBDHU, the conduct of employees on Twitter in their personal capacity does not represent the official position of TBDHU. The conduct of these employees should be considered as that of private citizens.


Additional Information

If you are looking for information about the Thunder Bay District Health Unit, please consult our website ( The usual ways of contacting us for official correspondence are detailed in the Contact Us section of our website.

Last Updated: 28/06/2017