COVaxON is the electronic documentation system that must be used for documenting all COVID-19 vaccinations in Ontario. Users must be created and “onboarded” to the system. TBDHU is an authorizing organization or “AO” for creating new user accounts or reactivating previous accounts.
If you previously had an account created, and it has not been used in the last 30 days, it will need to be reactivated. Please contact the TBDHU VPD department to have your account reactivated.
For NEW USERS : Once account request is sent and processed:
An email from “Salesforce” will be sent out inviting you to activate your COVaxON account (this email is usually sent within 12-24 hours). Please look out for this initial email and ensure to check your junk mailboxes as well. The link contained in the email which allows you to activate your COVaxON account will only be valid for 24 hours. Beyond this you will need to contact COVaxON support desk to have it reissued (contact details below).
NOTE: you will have 24 hours to activate your account. Follow the instructions provided in the email received. It is imperative that you have your account active and working prior to use. Contact COVaxON support if needed at 1-888-333-0640.
There is a 2 Factor Authentication process required each time users log in to COVaxON. This means when you login to COVaxON it will ask you for a 2 word phrase, which you will find in the app on your phone. To set this up, each user must download the SALESFORCE AUTHENTICATOR app from the app store on your phone and complete the steps to link it to your COVaxON account (open the app, allow notifications, in order to authenticate, skip tour and follow the prompts from there. You’ll need to be close to your computer to complete this set up).