COVaxON is the electronic documentation system that must be used for documenting all COVID-19 vaccinations in Ontario. Users must be created and “onboarded” to the system. TBDHU is an authorizing organization or “AO” for creating new user accounts or reactivating previous accounts.

If you previously had an account created, and it has not been used in the last 30 days, it will need to be reactivated. Please contact the TBDHU VPD department to have your account reactivated. 

PLEASE NOTE: COVaxON has MODERNIZED and CHANGES are in effect as of JUNE 8, 2022!

The Ministry of Health released a new version of COVaxON on June 8, 2022 (Version 16.0), and you will notice functionality changes to the tool. The main changes pertain to the clinical flow portion of COVaxON. The new system features improve the usability of COVaxON as well as enable the system to support broader provincial immunization technology objectives in the future.

To support the new features, and to assist in on-boarding new users, the following resources are available and are categorized for easier reference. The resources include training opportunities so please see below.

Questions? Please direct any questions to:



Please select the sector that applies to your practice to access the relevant documents. 


COVaxON Support for Application Related Issues

For help with COVaxON application related issues, including password reset, troubleshooting and recording defects and other issues, please contact:

COVaxON ITS Support  
Phone: (416) 637-8672 or Toll Free: 1-888-333-0640 

Hours of Operation: 7:00 a.m. - 11:00 p.m., 7 days a week

Last Updated: 22/06/2022